Frequently Asked Questions
Everything you need to know about your next favorite pair of underwear.
How do I know which size to order?
We provide a comprehensive size guide on each product page. We recommend measuring your waist and comparing it to our chart to ensure the perfect fit for maximum comfort.
What is your return policy for underwear?
Due to the intimate nature of our products, we can only accept returns on items that are unopened, unworn, and in their original packaging within 30 days of purchase.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary depending on the destination and customs processing.
What materials are used in ThePack Underwear?
Our products are crafted from premium, breathable fabrics including modal, organic cotton, and high-grade elastane to ensure durability and all-day freshness.
How should I care for my underwear to make it last?
To maintain the integrity of the fabric and elastic, we recommend machine washing in cold water on a gentle cycle and air drying or tumble drying on low heat.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.